A man is rolled onto his side and placed in the recovery position by a Wilson's security guard after being knocked-out cold at a Darwin city bus stop.
Meanwhile, his co-workers just stand around watching.
Our insider shared: "I asked them to go get a defibrillator but they didn't understand.
"The one that went in, they took five minutes to get it. They had to 'ask for permission'.
"Team mates just standing over you while yelling for the defibrillator is terrifying, as they all have first aid certificates and should know what to do."
On another occasion, our insider said there was a member of the public stabbed in the head.
"The team mate was instructed to retrieve the first aid kit, but came back with serviettes.
Our insider said a lot of guards getting hired by Wilson's don't actually want to work.
"They prefer to talk on the phone to their families or lean against the polls.
"The reason these guards exist, is due to how easy it is to get a security licence.
"Most people I did the course with, I wouldn't want to work with."
- Wilson's Security employee
"It's a three-week course that you basically get told the answers. Most people I did the course with, I wouldn't want to work with.
Our insider said he's been assaulted, spat on and abused due to the conduct of his colleagues on shift.
"I've had team mates leave me while a small incident happens.
"Other times I've managed to control a situation where my team mate did nothing but stand behind me.
"Then when the situation is basically over, they will yell at the person in my ear, causing the situation to worsen and become physical and violent.
"Sometimes it's out of their control, like where they're from. Many Indians get targetted for that.
"One of the orange vest guards [buses] pissed a male off.
"The guard came to where I was talking to my team mate and was followed by a pissed-off male.
"I did my normal thing of asking him what's going on and how we can help, not knowing the person he was angry with, was behind us.
"He then explained how the guard was treating his uncle and himself like crap.
"He got more angry telling the guard not to smile. I looked at the guard and he was standing there, arms crossed and smiling like he can't be hurt.
"I had to pull the guard off site while asking if he wants to be punched by people.
"I took him to the office and told him that in that situation, you should remove yourself, as we've been trained to.
"He didn't know that was something he could even do, that was covered in the course.
"I told him to stay inside until someone came to get him to prevent the situation from getting worse.
"I walked with the male apologising for the actions that the guard did, while agreeing I'd talk to the boss about it.
Our insider alleged that management takes some guards off job lines they're good at.
"I know one colleague that got beaten and had split lips that needed stitches.
"His team mate had to drag him off a bus, while kicking and punching people to keep him safe.
"That team mate who defended the injured guard got removed from the bus depot due to not following protocol. They may have saved their team mate's life.
"So you have guards out there being taken off sites where they work best and will protect people and their colleagues, yet you have others who know nothing and don't want to do anything, working in these locations.
"I left one of the work sites because there was no back up for us out there.
"Nearly every week we would get a new guard that would wonder off while on the phone, stay away from everyone, or the worst case, actively look for trouble.
"I tell people to keep an eye out for trouble, but not to seek it.
"A lot of the time when you have a new guard that has an ego, they tend to find problems that would have been fine.
In summary, our insider said new security guards needed to be shown some of the dangers that are out there before attempting the job.
"They need to be shown how to deal with real world situations. Most guards act like they can do it, but once something happens they get scared stiff.
"Guards need to be given the ability to do more, and take self defence lessons, as it can help you break from a mental lock up.
"The training you get when you do your licence is more of the paperwork side and the rules you must follow.
"The self defence they do is basically three hours of pushing people back in order to keep your distance from aggressive people.
"It is not enough to prepare you for someone who wants to deal harm to others.
"Once you get a job, you are thrown there and gotta figure it out yourself, or hope you got a team mate who can show you the ropes while dealing with fights."
We are The Mango Inquirer.
